Frequently Asked Questions
How quickly will my order ship?
Most orders ship within 1–5 business days, and you'll get a tracking number by email when yours ships. Shipping is often faster, but some items can take 1–3 weeks: we carry a lot of special-order and made-to-order parts the big stores don't, and complete bikes need extra time for packing. Orders with items from different brands may arrive in separate packages. Shipping details
Where's my order? I haven't received tracking.
Most orders ship within 1–5 business days, and tracking is emailed when your order ships. For some special-order items, tracking can take a few days to come through. If it's been more than 7 business days with no tracking, email us your order number at sales@time2shinebmx.com and we'll chase it for you.
Will my complete bike come assembled?
Complete bikes ship mostly assembled in the box. You'll usually fit the handlebars, front wheel, seat and pedals, then check everything is tight before riding. If you'd rather not do it yourself, any local bike shop can.
How do I return something?
Email sales@time2shinebmx.com within 30 days of delivery for a return authorization. Items must be new, unused and uninstalled, in the original packaging. A 25% restocking fee applies, and return shipping is on you. Full returns policy
What does "Final sale" mean?
Items marked "Final sale" under the Add to Cart button can't be returned or exchanged once they ship. If one arrives damaged, or we sent the wrong item, we'll still make it right.
My order arrived damaged or wrong. What do I do?
Email sales@time2shinebmx.com with your order number and photos, and we'll make it right at no cost to you.
Will this part fit my bike?
Check the measurements in the listing: clamp size, axle size, wheel size. Not sure? Email us the part and your bike, and we'll check before you order.
Is shopping on your site secure?
Yes. Time2ShineBMX.com is powered by the Shopify platform, which uses industry-leading SSL encryption and PCI-compliant payment processing to keep your information safe.
Will I need to sign for my delivery?
Sometimes. Depending on the value of your order, a signature may be required on delivery to protect your purchase, so the package isn't left unattended. If you won't be home, the carrier's notice will tell you how to reschedule or pick it up.
Can you get products not listed on your site?
Often, yes. If you're looking for a BMX, skate or surf product we don't list, email us at sales@time2shinebmx.com and we'll check availability.
How do I get sponsored by Time 2 Shine?
Support the brand: ride our gear and tag us in your content, and send riding photos or videos to sales@time2shinebmx.com. If your style and commitment stand out, we may reach out with sponsorship opportunities.