Refund & Returns Policy
Returns
- You may request a return within 30 days of delivery. Email sales@time2shinebmx.com for a return authorization first, and we'll send you the return address.
- Items must be NEW, UNUSED, UNWORN and UNINSTALLED, in the original packaging.
- All approved returns are subject to a 25% restocking fee, deducted from your refund.
- You pay return shipping, and original shipping charges are not refunded. Please use a trackable service; we can't guarantee receiving your return.
Final sale: these can't be returned or exchanged once they ship
- Any item marked "Final sale" on its product page, directly under the Add to Cart button. Please check there before you order.
- Complete bikes (including eBikes and eMotos), frames, forks, wheels and rims.
- Special-order parts, marked "Final sale" on the product page.
- Sale and clearance items, gift cards and digital downloads.
- Anything installed, ridden, damaged through misuse, or returned without its original packaging.
Ordered the wrong size?
Please check measurements before you order: clamp diameter, axle size, wheel size, crank length. Not sure? Email us and we'll check it for you. A part ordered in the wrong size is a return, not a defect, so the rules above apply.
Damaged, defective or wrong item
If your item arrives damaged or defective, or we sent the wrong item, we'll make it right at no cost to you, with no restocking fee. Email sales@time2shinebmx.com with your order number, a description of the issue and photos.
Refunds
Once we receive and inspect your return, we'll let you know whether it is approved. Approved refunds (minus the restocking fee and original shipping) are processed within 10 business days to your original payment method.
How to return
- Email sales@time2shinebmx.com to request a return authorization.
- Pack the item securely in its original packaging.
- Ship it to the return address in our return-authorization email.
Contact us
Questions about a return? Email sales@time2shinebmx.com.